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Hire and Train Staff

Hire Staff - It’s not easy to find the right staff members to oversee the day-to-day operations, and often it’s a time consuming job that can make or break your business. Luci will help you to create job descriptions for staff members and health club/spa director(s) that suit the needs of a high-end facility. She can assist you in the interview process and hire top-of-the line professionals who will manage and support your facility for years to come.

Job Descriptions and Standards - Detailed job descriptions and standard operating procedures are essential to guarantee that an organization operates smoothly. Luci can help you to write the guidelines that best educate your staff on how to ensure company-wide outstanding customer service and client retention.

Management/Staff Training & Orientation - Maintaining a consistent level of customer service is critical for building up customer loyalty; the first step is building a strong staff who can deliver upon this promise. Luci can help you to train the management/staff about company policies and procedures, services and products, and standards of customer retention.

Monitoring Standards - Every business needs to dot all the i’s and cross all the t’s. Luci can perform a “white glove test” to see if the gym or spa facility and staff are working up to the set standards. She’ll provide a feedback report to the management/ owners with suggestions for how to improve.

Continuing Education - Successful companies are familiar with the phrase, “Don’t rest on your laurels.” Luci can identify the areas that a facility’s staff needs to improve, and can create educational programs to address these weak areas. Her educational training techniques help to groom the staff members into a talented group of credible, qualified team players who will grow to be a true asset to the company.

Marketing - Promoting a fitness/spa business is essential to attract a strong customer base. Luci can advise on a marketing plan, advertising schedule, and public relations program to reach out to the community.

If you’d like to know more about various price points for Luci's consulting services, please contact Luci for more information.

For Luci's complete bio please click here.